Beware of fake websites

On Thursday 18 April, we became aware of a fraudulent website, intending to appear like our legitimate lucrf.com.au website. We have been thoroughly investigating this incident and have ensured that the fraudulent website is no longer in operation.

What happened?

Someone set up a fake LUCRF Super website to give the appearance of our legitimate website lucrf.com.au.

We have had the fake website taken down and it is no longer active.

Why would they do that?

At this stage it's unclear what the motive was behind this attempt, however we know that the fake website included the ability to login, which implies that any members who used the fake website may have inadvertently provided their login and password to the fraudulent site.  
 

What did LUCRF Super do?

LUCRF Super implemented its internal procedures for responding to such incidents and made the decision to take Members Online (and the app) & Employers Online (QuickSuper) offline temporarily while we investigated further, to prevent any potential damage to members’ accounts. These services have since been re-enabled.
 
We engaged IT security consultants immediately who have worked tirelessly to thoroughly investigate the situation and provide updates.
 

Is my money/personal information safe?

Yes - we've had IT specialists looking into this issue and we continue to monitor member accounts and MOL activity closely. Superannuation funds are required to maintain adequate reserves and insurance to protect member benefits.
 

What can members do?

Members (and employers) can assist in keeping our systems safe, by having strong passwords, regularly changing them, and using different passwords for different online services.
 
We also strongly recommend that members bookmark or record our website lucrf.com.au and our Members Online portal. This is to prevent being taken to fraudulent or fake websites from search engines or emails.
 

What if I still have questions?

If you have any questions or concerns, please give our contact centre a call on 1300 130 780.
 
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