Insurance Code of Practice

Greater insurance benefits and transparency

Everything we do is in the best interest of our members. That’s why we’re proud signatories and supporters of the Insurance in Superannuation Voluntary Code of Practice (the Code). The Code sets standards that provide greater understanding, clearer accountability and consistency of delivery for insurance benefits provided in superannuation across the industry.

Our commitment to the Code

Intention to complyOur statement to comply with the Superannuation Voluntary Code of Practice
Key facts sheetKey facts of our insurance offering
Our insurance strategyDetailing our strategy for insurance offerings
Our claims philosophyOutlining our approach, principles and focus
Our transition planHow we will transition to comply with the Code
Our insurance premium adjustments policyWhen and how might we need to adjust your insurance premiums?

You can view the Code here. If you have any questions about the Code, or would like to know more about its history or background, call us on 1300 130 780  or email

Want to learn more about the Code's history or the background to these documents? Visit the AFSAAIST or FSC website. These three entities own and govern the implementation of the Code.